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| PRODUCTS - BRANDS | Manufacturers Brands | ||||||||||
| We offer troubleshooting and
repair down to the component level of many types of
equipment and analog - Digital meters, Process Control, Timers, Counters, Protector Trip Relays, Monitoring Relays, AC Power Transducers, Power Monitors, Switching Power Supplies, Linear Power Supplies, DC-DC Converters, VFD.   |
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| HOW DO WE REPAIR WITHOUT SCHEMATICS | SERVICE AUTHORIZATION | ||||||||||
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We do have
schematics for almost every unit that we have for
sale and that it's show in our website page:
PTS Product Page
And certainly, working with schematics will make our job easier and the process to completed a repair it is faster. However our PTS-Tech Repair Services have a huge demand lately for not only our sale products but most of them from Brands of different manufacturers and at the same time this units for repair has come into our Lab without any schematics that all, which slow a little be the process but we have and rely on our experience Electronic / Electrical Technicians and Engineers to solve any complex problem. |
Sending in a Repair units ? You need one or more of this Forms.... Service Authorization Attach this form to your Repair so that we know who sent it to us and how to get hold of you. |
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We troubleshoot down to component level using industry standard testing equipment. We use the test equipment to look for electronic signatures from familiar components to ascertain the component's condition. If we find a component faulty or electrical / physical damage, it will be replaced. We continue through the PCB or unit until all components have been tested. |
CREDIT
CARD AUTHORIZATION We accept payment by major credit cards : MC, VISA, and AMEX through PAYPAL Save time by filling out this form : Credit Card Authorization and including it with your units for repair. We do not accept credit card info over the phone. |
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| We have been in this industry for
many years and often know exactly what to look for when
we see a board or unit come in to our Laboratory based
on previous experience. With complete units such motor drives and PLC's or Power Supplies, after we have replaced damaged components, we will test again and apply power and run the unit through a series of test, after this we put the unit under burning until we satisfied that passed all the test. |
WHAT IS OUR WARRANTY ON REPAIRS ? Due to that most of the time we repairing units that has been in use for many years and depending many times of the operational life on any unit, our Warranty is for 6 months on all labor and materials. Please refer to our Warranty Page. |
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| DO WE QUOTE PRICES OVER THE PHONE OR E-MAIL ? | WHAT IF WE FIND NOTHING WRONG WITH YOUR UNIT ? | ||||||||||
| We Quote prices "only" for
our sale products in
PTS Product Page WE DO NOT QUOTE PRICES OVER PHONE OR E-MAIL FOR REPAIR SERVICES. Our company's Policy requires not to quote over the phone. This is because every repair is different even on similar electronic assemblies. Since we repair down to component level and charge for the actual work performed, until we see an item there is no way we can "guess" and "estimate" a cost to the customer. You can be assured that your cost will be less than the published prices in several competitors catalogs. That is because they have to publish a worst case price to cover all repairs of a particular unit, this means that you pay the same amount for a set of transistors or for a simple fuse |
If we are able
to test every component on your PCB or unit and are
unable to find problems with the unit,
you will be assessed a
verification charge.
This is because it takes a technician longer to
troubleshoot a functioning board that it does to find
problems with a board that is malfunctioning. In most
cases, a second technician will also troubleshoot the
functioning board. This takes time. We will not charge a verification fee if there are components that cannot be tested. |
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| DO WE CHARGE FOR ESTIMATES ? | |||||||||||
| Many times "no".
But exist some exceptions, and this
exceptions are: * Rush Jobs : will incur an estimating fee simply because we have to bump someone else's project that has been approved in order to handle the rush item. Usually we can give you an accurate fee to estimate up front. * Motor Drives ( although not all drives ) * Other items such Switching Power Supplies or converters that may need excessive labor time just to estimate. |
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MAIN OFFICE : U.S.A. |
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P.O. Box 273897 |
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4F-178 Lane 608 |
TERMS OF USE : Copyright © 2007-2015. ALL RIGHTS RESERVED.
Use for any other purpose is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the fullest extent of the Law.
Last modified: January 19, 2016
Web Master: O.A.D. - PTS Staff