PRODUCTS
- BRANDS |
Manufacturers
Brands |
We offer troubleshooting and
repair down to the component level of many types of
equipment and analog - Digital meters, Process Control,
Timers, Counters,
Protector Trip Relays, Monitoring
Relays, AC Power Transducers, Power Monitors,
Switching
Power Supplies, Linear Power Supplies, DC-DC Converters,
VFD.

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* Basler |
* Multitek |
* Hoyt |
* PTS-Tech |
*
Transistor Devices Inc. |
*
Technology Dynamics Inc. |
* Allen
Bradley |
* Modicon |
* ABB |
* Siemens |
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HOW DO WE REPAIR
WITHOUT SCHEMATICS |
SERVICE AUTHORIZATION
|
We do have
schematics for almost every unit that we have for
sale and that it's show in our website page:
PTS Product Page
And certainly, working with schematics will make our
job easier and the process to
completed a repair it
is faster.
However our PTS-Tech Repair Services have a huge
demand lately for not only
our sale products but
most of them from Brands of different manufacturers
and at the same time this units for repair has come
into our Lab without any schematics that all, which
slow a little be the process but we have and rely on
our experience Electronic / Electrical Technicians
and Engineers to solve any complex problem.
|
Sending in a Repair units ?
You need one or more of this
Forms....
Service Authorization
Attach this form to your Repair so that
we know who sent
it to us and how to get
hold of you. |
We troubleshoot down to component
level using industry standard testing equipment.
We use
the test equipment to look for electronic signatures
from familiar components to
ascertain the component's
condition. If we find a component faulty or electrical /
physical
damage, it will be replaced. We continue
through the PCB or unit until all components
have been
tested. |
CREDIT
CARD AUTHORIZATION
We
accept payment by major credit cards :
MC, VISA, and
AMEX through PAYPAL
Save time by filling out this form :
Credit Card Authorization
and including it with your units for repair.
We do not
accept credit card info over the phone. |
We have been in this industry for
many years and often know exactly what to look for when
we see a board or unit come in to our Laboratory based
on previous experience.
With complete units such motor
drives and PLC's or Power Supplies, after we have
replaced damaged components, we will test again and
apply power and run the unit through a series of test,
after this we put the unit under burning until we
satisfied that passed all the test. |
WHAT IS OUR WARRANTY
ON
REPAIRS ?
Due to that
most of the time we repairing units that has been in use
for many years and depending many times of the
operational life on any unit, our Warranty is for 6
months on all labor and materials. Please refer to our
Warranty
Page.
|
DO WE QUOTE
PRICES OVER THE PHONE OR E-MAIL ? |
WHAT IF WE FIND NOTHING WRONG WITH
YOUR UNIT ? |
We Quote prices "only" for
our sale products in
PTS Product Page
WE DO NOT QUOTE PRICES OVER PHONE OR E-MAIL FOR
REPAIR SERVICES.
Our company's Policy requires not to quote over the
phone. This is because every repair is different even on
similar electronic assemblies.
Since we repair down to component level and charge for
the actual work performed, until we see an item there is
no way we can "guess" and "estimate" a cost to the
customer.
You can be assured that your cost will be less than the
published prices in several competitors catalogs. That is
because they have to publish a worst case price to cover all
repairs of a particular unit, this means that you pay the same
amount for a set of transistors or for a simple fuse |
If we are able
to test every component on your PCB or unit and are
unable to find problems with the unit,
you will be assessed a
verification charge.
This is because it takes a technician longer to
troubleshoot a functioning board that it does to find
problems with a board that is malfunctioning. In most
cases, a second technician will also troubleshoot the
functioning board. This takes time.
We will not charge a
verification fee if there are components that cannot be
tested. |
DO WE CHARGE FOR ESTIMATES ? |
|
Many times "no".
But exist some exceptions, and this
exceptions are:
* Rush Jobs : will incur an estimating fee simply
because we have to bump someone else's
project that
has been approved in order to handle the rush item.
Usually we can give you an accurate fee to estimate
up front.
* Motor Drives ( although not all drives )
* Other items such Switching Power Supplies or
converters that may need excessive
labor time just
to estimate.
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